Privacy Policy

When you book an installation through our online form, by text, or by email, we collect the following information:

Your full name, phone number, and service address so we can schedule and complete your installation.

A photograph of your current setup so we can assess the job and provide an accurate quote.

The type of service you are requesting (toilet, bidet, dishwasher, or vanity installation).

We use your personal information solely to schedule, quote, and complete your fixture installation.

Your phone number and email address are used to communicate with you about your booking, including confirming dates, sending reminders, and following up after the install.

Your service address is used to confirm you are within our service area and to travel to your home for the installation.

Photos you send are used to assess the scope of work and provide a flat-rate quote.

Booking form submissions are processed through Web3Forms, a third-party form delivery service that transmits your information to our email inbox.

Once we receive your booking request, we store your information in our email system for the duration of the job and for up to 12 months afterward in case follow-up service is needed.

We do not store your personal information in any database or customer relationship management system.

We do not use tracking cookies, analytics tools, or advertising pixels on this website.

We do not collect payment information online. All payments are handled in person at the time of installation.

We do not request or store your date of birth, social insurance number, or financial account details.

We do not sell, rent, or trade your personal information to anyone.

We do not share your information with third parties except for the form delivery service that transmits your booking request to our email.

We will only disclose your information if required by law.

You may request a copy of the personal information we hold about you at any time by emailing us.

You may ask us to correct inaccurate information or delete your information after your installation is complete.

You may opt out of future communications by replying to any email or text from us with a request to stop.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

We recommend reviewing this page periodically to stay informed about how we protect your information.